Frequently Asked Questions
Unfortunately, at this time we are unable to accept plastic bags for recycling.

A new law, AB 2449, requires drugstores and grocery stores of at least 10,000 square feet to offer in-store recycling programs for plastic bags. As an alternative to plastic bags, some stores now have reusable bags available for purchase, generally made of light-weight, washable material. These reusable bags usually come with money-saving incentives, as many stores offer a discount each time a customer uses a reusable bag in lieu of a paper or plastic carryout bag. So, on your next trip to the grocery store don't forget your shopping list and plastic bags to recycle!
We do not accept Styrofoam. For all practical purposes Styrofoam is not recyclable. Please do not put any #6 plastics in your cart, even if the item has a recycling logo. This includes Styrofoam products as well as non-Styrofoam #6 plastics. Want to learn more about plastics? Click here.

Before discarding Styrofoam peanuts, consider taking them to your local UPS or mail packaging store. These stores will accept them for reuse at no charge. If you are throwing Styrofoam peanuts in your garbage cart please secure them in a plastic bag to prevent neighborhood spills.
Allied Waste understands scavenging is a nuisance, an invasion of privacy and impacts our local cities' diversion rates. From our perspective, we consider scavenging to be theft. Allied Waste is willing to support the cities in their efforts to prosecute any individual or individuals that are caught in the act of scavenging recyclable materials from our containers and who may also be violating any City ordinances in the process.

If you are currently having an issue with your recycling materials (this includes from residential carts, business containers and loose cardboard) being taken by someone other than Allied Waste we suggest you contact your local Code Enforcement.

The license plate and a description of the vehicle will be helpful.
Setting up a commercial recycling program is easy with a free waste audit and program assistance from Allied. We will come out to your business, assess your service level and develop a recycling program that will work best for your company. Our new commercial program includes all recyclables in one cart or dumpster, so sorting is minimal. Recycling carts and dumpsters can be serviced weekly or more often in order to tailor a program to your specific site needs. We will also provide waste prevention suggestions, and assistance in educating your employees and customers about the new program. Visit our Commercial Recycling page for more information.

Please contact the Recycling Coordinator for your area:

(925) 671-5806
  • Clayton
  • Pleasant Hill

(925) 603-1383

  • Danville
  • Lafayette
  • Moraga
  • Orinda
  • Walnut Creek
  • Unincorporated
    Contra Costa County
(925) 671-5853
  • Antioch
  • Bay Point

(925) 671-5814

  • Benicia
  • Martinez

 

 

Customers have 4 convenient ways to pay their bill.
  1. Quick, Easy and Convenient Online. Make one-time payments or sign up for auto bill-pay with your credit card or bank account by visiting http://awbillpay.inetbiller.com. You may also call Customer Service at (925) 685-4711 or toll free at (877) 692-9729 to set up your auto bill-pay account.

  2. By mail, using the envelope provided. Please do not mail your payments to our office in Pacheco. Payments must be submitted to:

    Allied Waste Services #210
    PO Box 78829
    Phoenix, AZ 85062-8829

  3. By phone, with American Express, Discover, MasterCard or Visa. We do not accept checks over the phone.

  4. In person at:

    1. Allied Waste Services
      441 N Buchanan Cir,
      Pacheco, CA 94553

      You do not need a copy of your statement to make a payment at our office. Payment options: check, cash, credit card or money order. We do not make change.

      To pay at the following local payment centers you must have a copy of your statement to make a payment. You also need to call us to verify payment if your account is past due.

    2. UPS
      2974 Delta Fair Blvd
      Antioch, CA 94509
      (925) 754-5300
      Near Food 4 Less
      Check or money order only

    3. Char's Flowers
      510 Main St.
      Martinez, CA 94553
      (925) 228-1100
      Cash or check only

    4. Westamerica Bank
      20 Solano Square
      Benicia, CA 94510
      (707) 745-2200
      Cash or check only
The Contra Costa Transfer & Recovery Station, located at 951 Waterbird Way in Martinez, accepts household, commercial & industrial refuse. The Transfer Station is open 8 am - 5 pm, 7 days a week, except holidays.
We do not provide compost bins. Certain cities in our service area offer reduced-price compost bins and composting classes for residents:

The City of Pleasant Hill: Call (925) 671-5265

The City of Antioch: Call (925) 779-6137

The City of Martinez: Call (925) 372-3531

Unincorporated Contra Costa County: Call (800) 750-4096
For those rare times that Allied does not pick up a customer's garbage/recycling/yard waste, the primary reasons are:
  • The container was not left at the curb by 5:30 a.m. or our driver did not have access to your containers.
  • The container was overloaded. The lid must be entirely closed.
  • The container was too heavy. There is a 60-pound limit per cart. Dirt, concrete, asphalt and rocks should NOT be placed in your trash cart.
Please enter your account number here to get your service day.
Carts should be rolled to the curb on the night before service, or by 5:30 a.m. the day of service. If you are disabled or elderly and cannot move your carts to the curb, please provide us with a doctor's note and we will service your carts on your property for no additional charge. You may mail or fax us the note at:

Allied Waste Services
441 N Buchanan Cir
Pacheco, CA 94553
Attn: Customer Service Manager

Fax: (925) 685-8153
Please visit our Customer Service page to perform these functions online. You will need your account number.

You may also call Customer Service at (925) 685-4711 or (707) 747-0608 for Benicia residents.
Please call (925) 603-1383 to rent a debris box. Visit this page for more information on residential debris box rental.
Old needles and medications should NEVER be flushed down the toilet.

Pharmaceuticals may be taken to a list of approved facilities. You may view the list here.

Sharps (needles & lancets) are illegal to discard in the household garbage or recycling. Old needles must be disposed of at licensed facilities or mail-back programs. Please visit our Sharps page for more information.
Allied Waste does not collect Household Hazardous Waste. Household Hazardous Wastes are illegal to discard in your garbage or recycling. Paints, chemicals, solvents, personal care products, household cleaning products, motor oil, mercury thermometers, and batteries must be taken to your local household hazardous waste facility.

Motor Oil & Oil Filters: Motor oil and oil filters can be recycled curbside on your recycling pick-up day. Pour used motor oil (maximum 3 gallons per pick-up) into a clear container (e.g. a milk jug) and place NEXT TO (not inside) your recycling cart. Used oil filters should be put in Ziploc bags and placed NEXT TO (not inside) your recycling cart.
Large amounts of cooking oil should be recycled at a Household Hazardous Waste Facility.
  • Antioch & Bay Point
    Delta Diablo HHW Facility, 2500 Pittsburg-Antioch Highway. 925-756-1990
    www.ddsd.org

  • Central Contra Costa County
    Central Sanitary District HHW Facility, 4797 Imhoff Pl, Martinez, 1-800-646-1431
    www.centralsan.org

Do not pour fats, oils & grease (FOG) down the drain.

Allied Waste collects electronic waste for a fee. Please call our Customer Service Department at (925) 685-4711 to schedule a pick-up.

You may also drop off electronic items at a local e-waste collection facility. The majority of electronic items are accepted at no charge at these facilities. Visit our E-waste page for a list of locations.
We collect tires for a fee. Please call (925) 685-4711 for rates and scheduling
We collect refrigerators and freezers for a fee. Please call (925) 685-4711 for rates and scheduling.

JACO Environmental, in partnership with PG&E, will pick up working refrigerators, freezers, and AC units for FREE. You might even qualify for a $35 rebate! Please call 1-800-299-7573 for more information.
We collect mattresses and furniture for a fee, depending on the size of the item. Please call (925) 685-4711 for rates and scheduling.

If your furniture is in good condition you may donate it to local charities. Please visit www.cccrecycle.org for businesses in Contra Costa County that accept used furniture and www.recycle-guide.com for businesses in Solano County.

You might also try posting your items at www.ciwmb.ca.gov/calMAX, www.craigslist.com, or www.freecycle.org.
Yes, Allied has a limited number of Spanish-speaking representatives.
A: If you are interested in joining our team please visit our corporate web site: disposal.com and click on Careers. Unfortunately, we cannot accept applications or resumes unless the position is open.